CX Trends 2025

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12pm

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ZENDESK WEBINAR

CX Trends 2025 - Dublin

Transform your CX with human-centric AI

Monday

April

DUBLIN | FEBRUARY 27 | 11:30 AM

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Come join us in Dublin for an exciting day all about the latest CX trends! You'll hear from industry leaders, dive into inspiring sessions, and pick up fresh ideas to take your customer experience to the next level.

It’s a great chance to connect, learn, and get ahead in the CX game—don’t miss out!

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Agenda

11.30AM

Arrival and light refreshments

Hear how we’re reprioritizing our product vision to help you do more with less while maintaining strong customer relationships. As told by Josh Bean, Senior Director of Product Marketing at Zendesk.

12:15PM

Session 1 - Welcome and 2025 CX Trends overview

Four mini masterclasses that guide you through the latest Zendesk releases, and how to leverage them for your business needs.

Session 1: AI-powered conversations

Session 2: Intelligent operations at scale

Session 3: Open and flexible platform

Session 4: Trust and security

12.30PM

Session 2 - AI: The Road Less Stupid with AI expert Mark Kelly

Three practical classes that help you get started with Zendesk and learn tips and tricks from our experts.

Session 1: Boost productivity with Agent Workspace

Session 2: Move from live chat to messaging

Session 3: Optimize Zendesk for self-service

1:30PM

Lunch and networking

See you on March 8, or whenever you choose to watch back on-demand.

2:30PM

Panel discussion

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3.15pm

Drinks and networking

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Speakers

Mark Kelly

AI thought leader | Founder of AI | CCO at Alldus

Garrett Lawolor

VP SMB Sales

Zendesk

Joe Ryan

Customer Success Operations Manager

Regnology

Evan Conte

Sr Business Applications Analyst

UKG

Deirdre Poole

Senior Sales Manager

Zendesk

Go further with intelligent CX

Our 2024 report highlights the ten trends CX leaders must understand in order to deliver intelligent CX.

During our event, you’ll learn how to apply report insights to your business—so you can keep building a future-proof strategy that outpaces the competition.

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Hier dürfen wir Sie begrüßen

Wien

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Hamburg

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Köln

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München

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Zürich

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München

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The agenda

Drop into the future with Zendesk. Learn about our latest AI innovations—from groundbreaking Generative AI to enhanced data security and privacy. See how you can unlock the full power of AI in customer and employee experience.

5 minutes

Welcome to CX Trends 2025

Stephanie Camp, VP, Global Demand Generation Marketing at Zendesk opens the show, and shares what’s coming up.

10 minutes

Thought leadership speakers

Thoughts from Nicholas Thompson, CEO of The Atlantic, on what the future of AI means for businesses.

2 minutes

The regional view

Market insights from where you are.

25 minutes

CX Trends panel discussion

Analysis of report themes from AI to next generation to immersive experiences, featuring Calm, Carnival Cruise Line, and more.

30 minutes

Ask the Experts

Get your questions answered live by our panel of Zendesk and CX experts.

Thought Leadership speaker

Nicholas
Thompson

CEO of The Atlantic

For years, media executive and tech journalist Nicholas Thompson has distilled his insights on the intersection of humanity and technology. Now, he’s sharing his unique perspective on the most compelling AI trends of 2025—and how to take advantage of them.

Meet our speakers

Nicholas

Thompson

Chief Technology Officer

CEO,

The Atlantic

Lauren

Cerny

Chief Research and Innovation Officer

Head of customer experience,
Calm

Martin

Van Der Mewe

CEO & Chief

Happiness Officer

AVP, Global Gaming Marketing, Carnival Cruise Line

Stephanie

Camp

National Geographic Explorer and Engineer

VP, Global Demand Generation Marketing, Zendesk

Thank you to our sponsors

Platinum Sponsor

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THE VENUE

Zendesk Dublin,

55 Charlemont Pl,

Saint Kevin's,

Dublin,

D02 F985

A fresh destination catered to the curious. Hailed as “The coolest resort off the block”, We’re hiring out this boutique hotel specifically for our attendees.

Hey CX leaders and teams!

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Please join us for a roundtable dinner over drinks and great food to discuss how the Fintech companies in the UK have evolved into unavoidable players in recent years and forever challenging the status quo in the industry.

This invite-only event is an opportunity to discover the latest customer experience trends of 2022 and what this year looks like for companies and the industry they play in. Joining us on the day will be two of our fastest-growing fintech customers HyperJar and Roava a subsidiary of FCMB UK. Get your questions at the ready!

Find out more

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ZENDESK WEBINAR

CX Trends 2025 - Dublin

CX Trends 2025 report

Wednesday

January

January 24 at 10am (GMT)

Zendesk returns with our 7th annual report, giving you a preview of what’s next in the transformative new era of CX. See how AI is driving strong ROI for 90% of CX leaders and how you can become a CX trendsetter.

Download

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ZENDESK WEBINAR

CX Trends 2025 - Dublin

CX Trends 2025 report

Thursday

February

January 24 at 10am (GMT)

Download

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Agenda

Speakers

Get the report