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What agile event programs are and why they're essential

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12pm

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12 pm

Welcome and Introductions

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ZENDESK PRESENTS

Scale with Zendesk AI 

Monday
, 
April 
10

AUGUST 21 AT 5.30PM, LONDON

AUGUST 21

AT 5.30PM, LONDON

일시 : 7월 9일(화), 13:00 to 17:00  

장소 : 양재역 엘타워 골드홀(B1)

This is a cool intro line to the event.

오늘날 우리는 AI를 통한 차세대 진화의 핵심에 서 있습니다. AI는 지금까지의 그 어떤 기술보다 CX에 큰 영향을 미칠 것으로 예상되며, 기업의 성장 방식을 근본적으로 변화시킬 것입니다. 


이 행사에서는 전례 없는 변화로 점철된 세상에서 Zendesk AI를 통해 고객 서비스를 개선하고, 기업이 새로운 표준에 적응하고 성공할 수 있는 방법을 모색합니다.

 
CX 운영을 개선하거나 Zendesk AI를 활용할 수 있는 새로운 기회를 찾고 있으시다면 이번 세미나에 꼭 참석하시어 고객 서비스 역량을 향상시킬 수 있는 귀중한 인사이트와 실질적인 방안을 찾아 보시기 바랍니다.



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Support your teams with AI

In this demo session, we'll walk through Zendesk's AI tools and how they solve business problems for your customers and service agents. Topics we'll focus on include - how Zendesk AI can deflect common queries, creating more efficient workflows, and filling in strategic gaps.

Key takeaways:

Speakers

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Jenny Choo

Regional Vice President APAC |  

Zendesk

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Dennis Hwang

Head of Zendesk Korea

Zendesk

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Soowon Lee

Senior Solutions Consultant

Zendesk

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Wonseok Jang

Account Executive, SMB Korea

Zendesk

Agenda

13:00 - 13:30

등록

13:30 - 13:40 

오프닝

13:40 - 14:20 

키노트 세션 - The Rise of Experience Economy

14:20 - 14:40

Zendesk 소개 및 고객 서비스를 위한 핵심 기능 

14:40 - 15:00

커피 브레이크 

15:00 - 15:40

Zendesk AI를 활용한 자동화 및 운영 최적화, 생산성 향상 데모 

15:40 - 16:10

Zendesk와 Amazon Connect 기반의 AICC 솔루션 소개 및 데모

16:10 - 16:30

Q&A 및 네트워킹 

16:30

클로징

Speakers

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Jenny Choo

Regional Vice President, APAC SMB

Zendesk

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Dennis Hwang

Country Manager Korea

Zendesk

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Soowon Lee

Senior Solutions Consultant

Zendesk

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Wonseok Jang

Account Executive, SMB Korea

Zendesk

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김형태 Hyungtae Kim

Account Manager

GSNeotek

행사 안내


- 아젠다는 주최측 사정에 따라 변경될 수 있습니다. 

- 본 행사는 초대 고객만을 대상으로 진행하는 행사로, 행사의 목적에 적합하지 않은 경우 참석이 거절될 수 있습니다.
- 본 행사는 주차 지원이 되지 않습니다. 가급적 대중 교통을 이용하여 주시기 바랍니다.
- 문의처 : zendesk@unimind.co.kr

Enhance your user experience and build brand equity with your design vernacular. 

RSVPs Closed
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Venue

Event content

Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.

11:15 Breakout tracks begin

Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.

TRACK 1

Product solutions and roadmap

Hear about the latest updates and releases—and how they can help your business.

TRACK 2

Make the most of Zendesk

Our experts show you how to customize Zendesk to fit your business needs.

TRACK 3

Emerging trends transforming CX

See what’s impacting the world of CX and beyond, alongside the best in the business.

TRACK 1

Panel: Delivering a customer first strategy with Zendesk

Harness the possibilities of AI

Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.


Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.

TRACK 2

Panel: Delivering a customer first strategy with Zendesk

Fall in love with personalized conversational experiences

Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.


Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.

12:30 Lunch

Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.

13:00 Breakout tracks continue

TRACK 1

Panel: Delivering a customer first strategy with Zendesk

Harness the possibilities of AI

Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.


Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.

TRACK 2

Panel: Delivering a customer first strategy with Zendesk

Fall in love with personalized conversational experiences

Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.


Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.

TRACK 2

Panel: Delivering a customer first strategy with Zendesk

Fall in love with personalized conversational experiences

Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.


Our product vision is robust. We’re building on conversational experiences with AI and making the agent experience more intuitive for all.

Event content

10:30AM

Keynote

Hear how we’re reprioritizing our product vision to help you do more with less while maintaining strong customer relationships. As told by Josh Bean, Senior Director of Product Marketing at Zendesk.

12:00PM

Product Innovations

Four mini masterclasses that guide you through the latest Zendesk releases, and how to leverage them for your business needs. 


Session 1: AI-powered conversations

Session 2: Intelligent operations at scale

Session 3: Open and flexible platform

Session 4: Trust and security

12:30PM

Expert tips

Three practical classes that help you get started with Zendesk and learn tips and tricks from our experts. 


Session 1: Boost productivity with Agent Workspace

Session 2: Move from live chat to messaging

Session 3: Optimize Zendesk for self-service

1:00PM

Live Q&A and wrap-up

See you on March 8, or whenever you choose to watch back on-demand.

2:30PM

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Meet our speaker

Born in Helsinki and grown in Berlin, Ultimate is building the world’s most powerful virtual agent platform, powered by industry-leading AI.

Thank you to our sponsors

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